Common Questions and Answers

Q: Why need we use iDesk?
A: iDesk is not a necessity for portable computer and it has no change on the functions of the computer. But since iDesk can greatly raise user's comfort and improve user experiences. Therefore it is loved by the users.

Q: Is iDesk able to adjust inclination angle? What is the range of angles? Why iDesk does not use fan, which is widely used in heat emission supporters?
A: Yes, it can make adjustment and the range of angles is between 30 to 70 degrees. There is no need to use fan for heat emission, because iDesk is running at inclining positions. Under the theory on countercurrent between hot and cold air, iDesk has the first-class effects of natural heat emission.

Q: What functions do file clipper and phone frame have?
A: The file clipper can be used for clipping the documents when inputting. It can also be used as the supporter for cameras.
Photo Frame can be used for placing photos or memo pades.


Q: Why the U-shaped plate is so low?
A: It makes possible for users to use their own keyboard and mouse.

Q: What functions does Smartbay have? Can it be bought independently?
A: Smartbay is an extendable function module. The other extendable function modules include: port copier, multi-functional card reader, outside speaker etc. (Note: some modules are not for sale at present). They can be bought independently. For price details, please visit our web site.

Q: Can we purchase iDesk in OEM way?
A: Yes. Please email to laptop@21cn.com.

Q: Can I purchase your product on line?
A: Sorry you can not. At present, our web site does not have on-line purchase functions. If you want to buy our product, please contact your local reseller (please refer to http://www.xxx.com/partner.htm for reseller information.) or contact our market department by laptop@21cn.com.

Q: What is the specification of your product? What portable computers is your product suitable for?
A: The width of our product itself is 300mm. It is suitable for most portable computers now. But we can not guarantee that our product will be suitable for your portable computer. Please consult your local reseller before purchase.

Q: Can your product be fixed on tripod?
A: Some of our products have this function. For details, please consult your local reseller.